Support Portal

Submit support tickets, track your requests, and access our knowledge base for quick solutions to your IT challenges.

Submit Support Ticket

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Emergency Support

(405) 555-0123

24/7 Emergency Line

support@vertexsystems.com

Response within 4 hours

Response Times

Critical: 1 hour
High: 4 hours
Medium: 24 hours
Low: 48 hours

Quick Actions

Frequently Asked Questions

Find quick answers to common support questions. If you can't find what you're looking for, submit a support ticket.

How do I reset my password?

Contact your system administrator or submit a ticket with your username. We'll provide secure password reset instructions within 2 hours.

My computer won't start. What should I do?

Check power connections first. If the issue persists, submit a high-priority ticket with your computer model and any error messages displayed.

How do I connect to the VPN?

Download our VPN client from the quick